Oh no! I’ve made a mistake with my order, can I change it?

Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.

If it’s been more than thirty minutes since you ordered your gift, (or after the next day delivery cut off) we are unable to make any changes.

Please contact us with your order number ASAP and we will try your best to amend any mistakes. 

How long does delivery take?

All our items are made by per order, Our turnaround time is 7 to 10 days in some cases you may get it sooner. if you require your package earlier please contact us before placing your order. 

Do i recieve an invoice for my order

Once you have completed checkout you will receive a confirmation email confirming payment and your allocated reference number to track your package. 

I forgot to order one of the products I wanted! Can I add it to my order?

Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order.

If you need help placing an order, please contact us and we’ll help you with your order.

Can't find anything that relates to your query?

Please call our helpful customer service team on 07928044397.

Our lines are open:


Sunday 10am–10pm
Monday 8am–7pm
Tuesday 8am–7pm
Wednesday 8am–7pm
Thursday 8am–7pm
Friday 8am–7pm
Saturday 10am–10pm
I’ve decided to cancel my order, what should I do?

Please phone us immediately and we’ll try to cancel your order before it is sent to our production team. Our telephone number is 07928044397 and our working hours are:


Sunday 10am–10pm
Monday 8am–7pm
Tuesday 8am–7pm
Wednesday 8am–7pm
Thursday 8am–7pm
Friday 8am–7pm
Saturday 10am–10pm

Please phone us rather than sending an email, as your order may have already been produced before we get round to your email.

Unfortunately, once an order has been received by our production team we can’t cancel it.

I have a discount code but I forgot to apply it!

Don’t worry, you should still be able to claim the discount. As long as your discount code is still valid, we’ll happily refund the difference.

Please get in touch and we’ll see whether your discount code is still valid.

Where do I enter my discount code?

Once you have added your items in the basket, before you proceed to checkout it will be under the ‘Coupon Code’ section. 

I’ve placed an order but I haven’t had a confirmation email

This often happens if you have not put in a correct email address. If you would like confirmation of your order direct message us and a member of our team will double check and confirm your order. 

I’m unhappy with my product and I’d like to speak to you about it

We’re really sorry that you’re unhappy with the gift you’ve ordered. We know how important it is for a gift to be perfect, so please get in touch and we’ll try our best to solve the problem.

Please fill in our online enquiry form and we’ll get back to you as soon as possible.
How do I care for / wash my garments?

We generally recommend these guidelines for garment care:

  • Wash on low heat 30 degree, cool wash
  • Wash garment turned inside out
  • Avoid washing t-shirts with items that have zips
  • Avoid drying in long periods of direct sunlight
  • Do not add bleach to the wash
  • Do not tumble dry after washing
  • Hang dry
  • Do not iron print
How do I make payment?

We accept payments via PayPal and Bank transfer only. 

What if I can’t find what I need or have custom requirements?

Please email us at sales@personalsketch.co.uk with your design and volume requirements so we can quote you for this. 

Who will be delivering my parcel?

Most of our products are delivered by Royal Mail

Do i need to create an account to shop at your online store?

No, you do not need to create an account to shop with us. You can make a purchase using our Guest Checkout.

However, by creating an online account you can:

  • Check out faster
  • Update and save your details
  • Review past orders
  • Save and view your Wishlist
  • Be informed about sales and special offers
An i item is a diffrent price online and in store?

We aim to have the same prices online as in store. However, from time to time, there may be online only offers that are not available in store and vice versa.

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